Return Policy

Damages:

• Kindly report any damages, defects, or errors to received shipments promptly, by priority emailing us at sales@discountdimmers.com.

Returns:

• All returns must first be approved by a DiscountDimmers.com representative.
• All non-approved returns are subject to refusal.
• Returns will not be accepted after 30 days of receipt of order.
• THIS RETURN AUTHORIZATION FORM MUST BE FILLED OUT IN FULL AND INCLUDED IN RETURN BOX WITH ITEMS DOWNLOAD FORM

Non-Defective Returns:

• A 25% re-stocking fee will be charged for the return of goods that are non-defective.
• Return shipping charges are the responsibility of the customer.
• Items must be returned in their original packaging with all packing materials and must be in sellable condition.
• Items that have been installed are not returnable.
• Shipping and handling charges are non-refundable.
• Credit (minus the aforementioned deductions) will be issued upon full inspection of the returned items by a DiscountDimmers.com representative.

Handling Charges – Direct Ship Orders from Lutron :

Direct ship orders from the following states will have a handling charge equal to sales tax rate in following states:

         California , Connecticut, District of Columbia , Florida., Illinois, Maryland, Massachusetts, Mississippi 

Contact customer service @ 201-500-7470 or sales@discountdimmers.com  for alternate shipping via our retail location 

International Orders:

Contact customer service @ 201-500-7470 or sales@discountdimmers.com